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Speech Analytics Featured Articles
- The Growth and Value of Speech Analytics
Speech analytics: to some, it's an amusing technological advancement that has little to no actual impact. To others, it's a tool that can help improve contact centers, messaging, and all sorts of other business processes. Speech analytics has come a long way since its creation, and now has uses in almost every level of business.
5/16/2013 - Speech Analytics Protect Users from Debt Collectors
As the country continues to ride out an ongoing economic struggle, and the levels of unemployment are still high, one of the major concerns the industry is now facing is compliance risk for those call centers that are in charge of handling debt-collection calls.
5/10/2013 - Nautilus Reduces Talk Times with CallMiner Speech Analytics
Home fitness company Nautilus has reduced talk times with CallMiner speech analytics after implementing CallMiner's conversational analytics platform, Eureka, in it call center which has resulted in a 196 percent increase in the number of calls Nautilus answered within 20 seconds.
5/9/2013
Welcome to Speech Analytics
Today's call centers are feeling the pressure from customers and senior management alike for a multi-channel analytics experience, leveraging platforms such as voice, social, e-mail and chat. A robust speech analytics solution delivers insights to directly address unique and personal customer needs by capturing the pertinent data and information that would otherwise be lost in random call sampling. CallMiner offers tailor-made speech analytics solutions for improving agent performance and contact center efficiency, increasing sales effectiveness, monitoring compliance and driving positive customer experiences.
Speech Analytics Featured Video
Speech Analytics Industry News
- NoshList Heads to NRA with More Than 11 Million Diners Seated and Key New Features
5/17/2013 12:08:57 PM
- IMS Health and Remedy Informatics Announce Real-World Evidence Collaboration
5/17/2013 9:27:03 AM
- Move Beyond Gut Feel Marketing With PivotLink at Responsys Interact 2013
5/16/2013 1:08:47 PM
- Xactly Closes Record Quarter with 47 Percent Subscriber Growth, Welcomes Hundreds of Customer and Partners to its Annual Customer Conference, CompCloud 2013
5/16/2013 9:00:24 AM
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Featured White Papers
Continuous Process Improvement in the Contact Center and Beyond
As companies continue to evolve their Customer Relationship Management (CRM) strategies to attract and maintain customers, the contact center has emerged as an important strategic asset.
Increase FCR with Speech Analytics feat Pershing
Resolving a customer's needs within the first contact is widely accepted as one of the most important measures of success in contact centers today and it has a powerful, positive effect on both financial and performance metrics.
Running Off the Leash - Cloud based recording and voice analytics
An axiom in information technology is that the velocity of change enables breakthrough advances every three years. This is shown to be true again with the onset of recording and voice analytics in the Telco Cloud.
Featured Product Data Sheets
Eureka
CallMiner Eureka is the leading solution to improve contact center and enterprise performance through conversational analytics.
myEureka Performance Portals
The faster contact center managers, supervisors, and agents get feedback, the more likely they are to take action to improve their performance and your customer's experience.
EurekaLive Real-Time Performance Monitoring
EurekaLive automatically monitors in progress calls for the presence or absence of specific language or acoustic characteristics.
Eureka Essentials
CallMiner recognizes that small contact centers have the same needs as large ones when it comes to performance management, but have less resources to act on those needs.
CallMiner Blog
Reduce CFPB Compliance Risk and Increase Collections with Speech Analytics
Collections contact centers and Accounts Receivables Management (ARM) firms face a constant challenge: being able to maximize payments while staying compliant and up to date with new rules and regulations.
Contact Analytics Best Practices and Implementation Tips
As companies continue to adopt and evolve their Customer Relationship Management (CRM) strategies to attract and maintain customers, the contact center has emerged as an important strategic asset.
The Incredible Versatility of Speech Analytics
Speech analytics, the process of analyzing recorded calls to extract information, might seem like a very specialized tool. Sure, it can be used to gather intelligence about customer interactions, but the reality is that speech analytics provides an amazing amount of valuable insight for the entire enterprise.
